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Terms & Conditions

By leaving the pet for grooming the client agrees to pay all cost for the grooming of their pet including, but not limited to, special handling, de-matting, matted coat removal, fees due for late pick up, and missed appointments.


Aggressive Dogs

Happy tails reserves the right to refuse to groom any pet for the safety of the groomer and the dog. A muzzle may be used, services discontinued or refused for the wellbeing of your pet and the groomer. Client agrees to inform Happy Tails prior to grooming if their dog has ever bitten or shown aggression at any time. Failure to disclose said information may result in refusal of further services and a minimum £100 fee in addition to any grooming fees, regardless of whether grooming services are completed or not. In conjunction with the Dangerous dogs act, the owner understands that they will be held liable for all bites/injuries caused by their dog.


Missed/Cancelled/Late Appointments

Missed appointment will incur a minimum fee of 50% of the standard grooming charge and are due before further appointments will be booked. Repeated missed appointments will result in refusal of service. Please be ON TIME for your appointment, clients over 15min late will be considered as a missed appointment & may have to rebook. (Missed appointment fees apply) A 24-hour cancellation notice is required for all appointments. If Happy tails does not receive minimum 24-hour notice, a re-booking fee will be applied.

Happy tails works by appointment only so there is a dog coming in right after you. Pick-up will be due at the arranged time, we close at 5pm unless otherwise stated and all dogs must be picked up at this time. Please call immediately if you are running late. While Happy Tails does allow reasonable leeway for traffic and unforeseen circumstances, dogs left late will be charged a late pick up fee of £5 per 15 minutes.


Veterinary Treatment

Happy tails will do whatever is appropriate for the wellbeing of all pet while in their care, however if the services of a vet are required, the owner authorize Happy tails to obtain veterinary treatment in the case of an incident or serious medical problem being discovered during grooming. The owner agrees that Happy Tails is not liable for any pre-existing conditions and problems found during grooming and the owner agrees to pay for all medical treatment incurred due to such.  Happy tails is not a vet and any advice given regarding health problems should be checked with a licensed vet.


Matted Dogs

In conjunction with the rules set out by The Animal Welfare Act 2006, Happy Tails will not de-matt coats that have neglected and might cause stress or trauma to the pet by doing so.



Owner consents to the use of their pet’s photos taken by Happy Tails, for use on their website & printed materials. Happy Tails will never sell copies or grant copyright to outside persons/companies.


Other Dogs

Please do not handle or approach other dogs in the shop. Not all dogs are friendly to strangers and may bite without warning regardless of how friendly they may appear. We cannot be held responsible if you disregard this policy.


Happy Tails Grooming reserves the right to refuse service for any reason.

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